Shipping / Terms & Conditions
Terms & Conditions
Product Information
Most of the products displayed on our Web Site or in our catalogue are available in the JacKryn France flagship store located in Aurora, Ontario. In some cases, merchandise displayed for sale on our Web Site or in our catalog may not be available at JacKryn France stores. The prices displayed on our Web Site or in any of our wholesale catalogues are quoted in Canadian Dollars and are valid and effective only in Canada
Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. JacKryn France reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
PRODUCT AVAILABILITY
Due to periods of high demand, JacKryn France cannot guarantee the availability of products shown on the site. If a product is not available, customers can choose to receive a partial delivery or wait for the missing product in order to receive a complete delivery. In such an event, JacKryn France shall advise the customer by e-mail when the product will become available.
In the event that a customer chooses to receive a partial order, JacKryn France will only charge the customer for the items delivered. The missing items will be charged when delivered. JacKryn France shall not be held responsible for any and all damages customers may incur due to the insufficiency of the products held in inventory.
Returns Policy
Returns will be accepted for refund or replacement only in cases of defective merchandise or shipping errors.
Please note that all sales of Belle Notte Bedding are final. Yves Delorme Bedding may be exchanged only.
Returns cannot be accepted if an item has been washed. Returns must include all tags and product inserts and the sales receipt must accompany returned items. Please retain a copy for your records.
If you receive merchandise that is damaged or has been shipped in error, please e-mail our customer service department (customerservice@jackrynfrance.com) within 5 days of receipt for return instructions and a RETURN MERCHANDISE AUTHORIZATION NUMBER. The RMA number must be clearly written on the outside of the shipping container.
Returns and exchanges
Please review our “Returns Policy”.
For your convenience, internet purchases may be returned in person to the JacKryn France flagship store in Aurora, Ontario, for immediate credit. Click here to find the JacKryn France store.
You can also send the item back to us at the address below using any other traceable method.
JacKryn France
89 Wellington Street East
Aurora, Ontario
Canada
L4G 1H7
To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.
Please make sure to include the following information with your return:
• Your name and billing address
• The name, address and area or zip code of the person who placed the order, if it was a gift.
• The original purchase price and approximate date of the purchase.
• The item number of the merchandise, if available.
Once we receive your package, we will promptly exchange or refund as you instruct.
Please note our policy as stated above applies to these purchases.
Monogrammed or personalized items may not be returned or exchanged.
Disclaimer
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Williams-Sonoma, Inc. Brands shall not be liable for any damages of any kind related to your use of this Web Site.
Shipping
Shipping charges will apply on all orders and will be added to your credit card bill.
Find below the general cost for shipping WITHIN ONTARIO.
On large or heavy packages, including all furniture, and purchases that must be shipped out of the Province of Ontario, additional charges may be added. If this is necessary, we will contact you.
Shipping charges within Canada are generally calculated
based on the following table:
Order Total GROUND RUSH
$0.00 - $ 50.00 $12.00 $23.00
$50.01 - $100.00 $18.00 $27.00
$100.01 - $200.00 $20.00 $29.00
$200.01 - $300.00 $26.00 $35.00
$300.01 - $500.00 $27.00 $37.00
$500.01 - $700.00 $28.00 $42.00
$700.01 - $1000.00 $30.00 $45.00
OVER $1000.00 $36.00 $59.00
(Once ordered someone will be in contact about specific shipping requirements)
We do not deliver to P.O. Box addresses.
Customer payments will be processed prior to the delivery of products.
Delivery of a customer's order is subject to the rules of the shipping company. In the event that the customer is absent at the time of delivery, it is the customer's responsibility to retrieve the products according to the rules set out by the delivery company. JacKryn France, through the delivery company, will deliver the products only to the address the customer indicated in their order.
Shipping and handling charges are charged on a per order basis.
Delivery of a customer's order will be made as soon as possible after the order is placed, and payment has been verified. Shipping time and shipping charges may vary according to the availability of products.
The number of days required for order processing and delivery, is estimated, but is not guaranteed. Orders to small centres or remote locations may require extra shipping time. In addition, extreme weather conditions and seasonal peaks may cause delivery delays.
If you are unavailable to sign for the delivery and a safe drop location is not available, the courier will leave you a notification card to indicate how to obtain your order. Driver may require assistance to unload your order if it exceeds 31.8 kg (70 lbs).
If you live in an apartment or condominium, you may be required to pick up your parcel in the lobby of your building. If your regular mail is serviced by a Community Mailbox, Group Mailbox, General Delivery, or RR #, you may be required to pick up your parcel at your local post office or agent. A Delivery Notice card will be left in your mail receptacle to inform you of the parcel.